Refund policy

Returns, Exchanges, and Refunds

For returns and exchanges, please contact Betta Baby Store Customer Service within 8 days of product arrival. We will confirm the situation then. Please note that depending on the condition, we may not be able to accept returns or exchanges. Also, if the exchange product is out of stock, it will be repaired or refunded.

【In case of initial defects or damage, etc.】

While we take every precaution in the management, storage, and delivery of our products, in the unlikely event of initial defects, damage, soiling, or incorrect delivery, we will arrange for returns or exchanges at our expense. For refunds in case of returns, the product price and shipping fee will generally be refunded once the product arrives at our facility.

Please note that the following issues do not constitute product defects. There are no problems with the product’s functionality, so please feel free to use it with confidence.

  • Small air bubbles or molding lines in baby bottles
  • Color variations in natural materials
  • Individual variations due to the way the pattern appears, or imperfections that are unavoidable during the manufacturing process, etc.

【Due to customer's convenience】

If the reason for return is due to customer convenience, such as "the product image was different," "the size doesn't fit," or "I made a mistake in the order," the following will apply.

Also, if delivery is not possible due to incorrect delivery address input, long-term absence, or refusal to pay customs duties, it will be handled as a return due to customer’s convenience.

Returns due to customer's convenience

If the product meets our return conditions, we will accept a "return."

In that case, the shipping fee for the return and a return handling fee will be borne by the customer.

Also, the original delivery fee cannot be refunded. The return handling fee is a flat rate of 500 yen.

For refunds, generally, once the product arrives at our facility, we will refund the amount after deducting the customer's burden.

＜Returnable Conditions＞

All of the following must apply:

  • Products purchased at Betta Baby Store.
  • Products for which return contact has been made to Betta Baby Store Customer Service within "8 days" of product arrival.
  • Products determined to be "unused" by our standards.
  • Products with all delivered accessories, instruction manuals, product tags, boxes, etc., included.
  • Products not marked "non-returnable" on the product page.
  • Products not produced to order from the customer.
  • Products that are not part of a set.
  • Products that have not acquired odors, stains, or scratches due to the customer's handling.
  • Products with no lost or damaged packaging (bags, boxes, etc.).

Exchanges due to customer's convenience

We do not accept product exchanges. Please return the item and place a new order.