Legal notice
SELLER
Website
Betta Baby Store Zoom.T Co., Ltd.
Seller
Zoom.T Co., Ltd.
Representative
Tomoko Kawai
Location
5610 Bankan 501, 5-6-10 Minami-Aoyama, Minato-ku, Tokyo 107-0062
Phone/fax numbers
TEL:03-3486-5300 / FAX:03-3486-5152
Email address
support@betta.co.jp
Product line
Baby feeding bottles and other baby products
Required fees other than the product price
Delivery date
Products in stock are shipped within three business days after the order date upon order confirmation.
※ This is not applicable to the end and beginning of year as well as to consecutive holidays.
PAYMENT METHODS
PAYMENT METHODS
- Credit card (VISA / Master Card / American Express)
- PayPal
- Apple Pay
- Google Pay
- Amazon Pay
SHIPPING METHOD
Shipping methods
- Yamato Transport / Sagawa Express (domestic only)
- Japan Post Service EMS (overseas only)
RETURN AND EXCHANGE
Terms on return due date
- For return and exchange, please contact the customer service at Betta Baby Store within eight days after product arrival.
- We pay the shipping fees in the case of exchange of defective products or for inconvenience caused on our side such as insufficient quantity, etc.
We may not accept exchange or return if products are returned with no advance notice, or in the case of exchange or return when nine days pass after product arrival.
[ Customer service ]
Betta Baby Store Inquiry Form
Inquiry by email:support@betta.co.jp
※Please clearly indicate your name, product name, date/time of purchase, and order number.
Return and exchange due to the convenience of customers
Please refer to the Returns, Exchanges and Refunds page.
Refund in the case of return
Please refer to the Returns, Exchanges and Refunds page.
Refund in the case of return
Please refer to the Returns, Exchanges and Refunds page.
Contact and address for return and exchange
Contact TEL：03-3486-5300
Betta Baby Store Inquiry Form
Email : support@betta.co.jp
Shipping address:5610 Bankan 501, 5-6-10 Minami-Aoyama, Minato-ku, Tokyo 107-0062
- *Please use a packing material to return breakables such as glass feeding bottles.
- *Please use home delivery services to return products, such as Yamato Transport, Sagawa Express, Yu-Pack, etc.
- *There is no notice of delivery record or compensation system for “nonstandard-size mails.” Our company is not responsible for any loss or damage.
ORDER CANCELLATION
Cancellation due date and terms
Cancellation prior to shipping
Any cancellations after shipment is ready may not be accepted.
Cancellation after shipping
Please understand that any returns due to the convenience of a customer such as “acceptance rejection,” “cancellation after product shipment,” “long-term absence,” etc. are not accepted.
In such case, please accept the product, then take the procedure of return or exchange.
All costs required for shipping in the case of unsuccessful acceptance are to be borne by you. Please remit to the bank account specified by our company within three days (remittance fees are borne by the customer as well).
In the case that remittance is not made, please understand that the full amount of actual costs including the costs, etc. required for compensation for damage, etc. will be charged in accordance with legal measures.
[ Customer service ]
Betta Baby Store Inquiry Form
Inquiry by email:support@betta.co.jp
*Please clearly indicate your name, product name, date/time of purchase, and order number.
PRODUCT WARRANTY
Product warranty period
Within one year after purchase in principle
Please notify us in the case of defects despite proper usage.
Not covered by warranty
- Damage/failure due to erroneous usage by a customer
- Modified products
- Products inappropriately maintained
Others
- Warranty for replacement nipples is applicable to defects only at the early stage because of the product characteristics.
- Lines or a certain amount of small air bubbles on feeding bottles are unavoidable due to the work process; therefore are not under the scope of return and exchange in principle.
PRODUCT PHOTOS
The color and shape of the delivered products may be slightly different due to how they were photographed, displayed, etc.
- We pay close attention to the product photos to be as close to the actual product as possible in color; however the item color may look slightly different due to the monitor environment of the customer.
- Please understand that return or exchange due to the difference in color appearance is considered as the customer’s convenience.