Legal notice

SELLER

Website

Betta Baby Store Zoom.T Co., Ltd.
https://betta.jp/

Seller

Zoom.T Co., Ltd.

Representative

Tomoko Kawai

Location

5-12-6 Minami-Aoyama, Minato-ku, Tokyo 107-0062
*Since September 28, 2022

Phone/fax numbers

TEL:03-3486-5300 / FAX:03-3486-5152

Phone Answering Hours

Japan time 10:00 - 16:00
(except Saturdays, Sundays, national holidays, year-end and New Year holidays)

Email address

support@betta.co.jp

Product line

Baby feeding bottles and other baby products

Sales Price

Please check the introduction page of each product.

Required fees other than the product price

  • consumption tax (incl. sales tax, VAT, excise duty, etc.)
  • Shipping
    Please see "Shipping Policy" for more information.

Delivery date

In principle, items in stock will be shipped within 3 business days after payment is confirmed from the date of order.
Please check "News" from the store for the year-end and New Year holidays and other consecutive holidays.

PAYMENT METHODS

PAYMENT METHODS

● Credit Cards
　 Payment period: Varies depending on the credit card company you use.

  • VISA
  • Master Card
  • American Express
  • JCB
  • Diners Club

● Cashless Payment
　 Payment period: Subject to the arrangement between the company providing the payment method and the customer.

  • Apple Pay
  • Google Pay
  • PayPay

● Carrier Payment
　 Payment Period : Varies depending on your carrier.

  • docomo payment
  • au payment

Shipping Method

  • Domestic delivery : Yamato Transport / Sagawa Express
  • Overseas delivery : DHL / EMS

RETURN AND EXCHANGE

Terms on return due date

  • For return and exchange, please contact the customer service at Betta Baby Store within eight days after product arrival.
  • We pay the shipping fees in the case of exchange of defective products or for inconvenience caused on our side such as insufficient quantity, etc.



We may not accept exchange or return if products are returned with no advance notice, or in the case of exchange or return when nine days pass after product arrival.

[ Customer service ]
Betta Baby Store Inquiry Form
Inquiry by email:support@betta.co.jp
※Please clearly indicate your name, product name, date/time of purchase, and order number.

Return and exchange due to the convenience of customers

Please refer to the Returns, Exchanges and Refunds page.

Refund in the case of return

Please refer to the Returns, Exchanges and Refunds page.

Refund in the case of return

Please refer to the Returns, Exchanges and Refunds page.

Contact and address for return and exchange

Contact TEL：03-3486-5300
Please check "Phone Answering Hours".

Betta Baby Store Inquiry Form
Email : support@betta.co.jp


Shipping address:5-12-6 Minami-Aoyama, Minato-ku, Tokyo 107-0062
*Since September 28, 2022

  • *Please use a packing material to return breakables such as glass feeding bottles.
  • *Please use home delivery services to return products, such as Yamato Transport, Sagawa Express, Yu-Pack, etc.
  • *There is no notice of delivery record or compensation system for “nonstandard-size mails.” Our company is not responsible for any loss or damage.



ORDER CANCELLATION

Cancellation due date and terms

Cancellation prior to shipping
Any cancellations after shipment is ready may not be accepted.

Cancellation after shipping
Please understand that any returns due to the convenience of a customer such as “acceptance rejection,” “cancellation after product shipment,” “long-term absence,” etc. are not accepted.

In such case, please accept the product, then take the procedure of return or exchange.
All costs required for shipping in the case of unsuccessful acceptance are to be borne by you. Please remit to the bank account specified by our company within three days (remittance fees are borne by the customer as well).
In the case that remittance is not made, please understand that the full amount of actual costs including the costs, etc. required for compensation for damage, etc. will be charged in accordance with legal measures.




[ Customer service ]
Betta Baby Store Inquiry Form
Inquiry by email:support@betta.co.jp
*Please clearly indicate your name, product name, date/time of purchase, and order number.

PRODUCT WARRANTY

Product warranty period

Within one year after purchase in principle
Please notify us in the case of defects despite proper usage.

Not covered by warranty

  • Damage/failure due to erroneous usage by a customer
  • Modified products
  • Products inappropriately maintained

Others

  • Warranty for replacement nipples is applicable to defects only at the early stage because of the product characteristics.
  • Lines or a certain amount of small air bubbles on feeding bottles are unavoidable due to the work process; therefore are not under the scope of return and exchange in principle.

PRODUCT PHOTOS

The color and shape of the delivered products may be slightly different due to how they were photographed, displayed, etc.

  • We pay close attention to the product photos to be as close to the actual product as possible in color; however the item color may look slightly different due to the monitor environment of the customer.
  • Please understand that return or exchange due to the difference in color appearance is considered as the customer’s convenience.