FAQ Shopping Guides

FAQ categories

Subcategories in the Shopping Guides


About Ordering

WHAT PAYMENT METHODS ARE ACCEPTED?

For the payment methods, please refer to the following link:

https://betta.jp/pages/shopping-guide

I WOULD LIKE TO PLACE AN ORDER OVER THE PHONE. DO YOU ACCEPT PHONE ORDERS?

We do not accept orders over the phone.

I WOULD LIKE TO ADD OR CHANGE PRODUCTS FOR AN ORDER I HAVE PLACED. HOW CAN I DO THIS?

You cannot add or change products after placing an order. For additions, please place a new order.

I WOULD LIKE TO CANCEL AN ORDER FOR A PRODUCT.

We only accept order cancellations before the shipping confirmation email is sent.

CAN YOU ISSUE A RECEIPT?

The receipt is available for download on my account page. If the addressee is changed, the information for the party billed will be listed. You can use it after registering an account.

I HAVE NOT RECEIVED AN EMAIL FROM THE BÉTTA BABY STORE.

we apologize for the inconvenience and ask that you please reach out through the inquiry form after confirming the following points.

  1. Please confirm that the registered email address is correct. If it is incorrect, please notify us of the correct email address.
  2. Please confirm the email has not been delivered to your junk mail folder.
  3. If you are using a free email service, such as Yahoo! Mail, Gmail, or Hotmail, there is a possibility that the email may not be received because it is mistakenly classified as junk mail. We apologize for the inconvenience and ask that you please provide an email address that is not from a free email service.
  4. If you are using a mobile phone email address, there is a possibility that the email cannot be received due to the character restriction. We apologize for the inconvenience and ask that you please provide an email address that is not a mobile phone email address.
  5. There is also a possibility that the email is not sent due to a system error while sending.

We apologize for the convenience and ask that you please notify us if none of the above apply.Contact UsDO YOU OFFER STANDARD MAIL SHIPPING?

We do not offer shipping by standard mail. We use EMS (Express Mail Service) shipping from Japan.

About Shipping

HOW LONG WILL THE PRODUCT TAKE TO ARRIVE?

Your order will be shipped within 2 business days. Delivery time will vary based on the destination country or region.There will be a tracking number contained in the shipping confirmation email.Please check the status using this tracking number. Saturdays, Sundays, and national holidays in Japan are not considered business days.There will also be company holidays around New Years and in summer. Please check notices from the shop regarding these holidays.

WILL THERE BE SHIPPING FEES?

Shipping fees will vary based on the destination country or region. Please refer to this.

  • Free domestic shipping from ¥5,000

ARE THERE ANY HANDLING FEES OTHER THAN SHIPPING FEES?/span>

There is a possibility that customs duties will be charged upon receipt. We kindly ask for your understanding that customers will be responsible for these charges.

DO YOU OFFER OVERSEAS SHIPPING?

Shipment currently available throughout Asia (excluding China and some regions). Shipment areas will be expanded in the future as soon as we are ready.

https://betta.jp/policies/shipping-policy

CAN I SPECIFY THE DATE AND TIME OF DELIVERY?

For domestic shipping, you can change your order on the Yamato Transport website.

I WOULD LIKE TO KNOW THE SHIPPING STATUS OF MY ORDER.

There will be a tracking number written in the shipping confirmation email. Please check the shipping status using this tracking number.

CAN YOU SHIP MY PRODUCT TO A HOTEL?

You cannot specify a hotel or other temporary accommodation as the destination.

CAN I CANCEL MY ORDER AFTER IT HAS SHIPPED?

We do not accept any cancellations after the shipping confirmation email has been sent.

About Returns and Exchanges

Do you accept exchanges or returns?

We may not accept return and replacement depending on the content.For more information, please visit our Returns, Exchange and Refund Policy page.

I RECEIVED A DIFFERENT PRODUCT THAN MY ORDER.

We will immediately provide an exchange or a refund, with our company covering shipping fees. Please check the product as soon as it arrives and contact the customer center using the inquiry form within 3 business days of the arrival of the product.

WHAT WILL HAPPEN WITH SHIPPING FEES FOR A RETURN?

For more information, please visit our Returns, Exchange and Refund Policy page.

IS IT POSSIBLE TO RETURN OR EXCHANGE A PART OF A SET?

We kindly ask for your understanding that a part of a set cannot be returned or exchanged unless there is a defect.

THE PRODUCT WAS DAMAGED WHEN I OPENED IT.

We will immediately provide an exchange or a refund, with our company covering shipping fees. Please check the product as soon as it arrives and contact the customer center using the inquiry form within 3 business days of the arrival of the product.

THE PRODUCT APPEARS TO HAVE A DEFECT.

We apologize for the inconvenience and ask that you please contact the customer center using the inquiry form. The inquiry form can be found here.

CAN I EXCHANGE A PRODUCT THAT I RECEIVED AS A GIFT?

We may not accept return and replacement depending on the content.For more information, please visit our Returns, Exchange and Refund Policy page.

About Membership

I FORGOT MY ID/PASSWORD.

If you have forgotten your password, please click “Forgot your password?”on the login screen and enter your email address. We will send you an email to reset your password.Please follow the instructions in that email.

CAN I SHOP WITHOUT CREATING AN ACCOUNT?

Yes, you can.

HOW CAN I DELETE MY ACCOUNT?

Please send a deletion request from https://betta.jp/pages/contact-us. We will process your request within 3 business days.

I WOULD LIKE TO CHANGE MY ACCOUNT INFORMATION.

You can change your registered address through the https://betta.jp/account page after logging in.

HOW CAN I UNSUBSCRIBE FROM THE EMAIL NEWSLETTER?

You can do so by clicking “unsubscribe” in an email from us.

WHERE CAN I ENTER A COUPON CODE?

There is an entry field for a Discount Code on the payment page. Please enter the coupon code after checking its information and usage conditions.

I DO NOT KNOW IF A COUPON HAS BEEN APPLIED.

If a coupon has been applied, it will be displayed in the cart for payment. If it is not displayed, it has not been applied. Please check the coupon code and its usage conditions.

About Gifts

FOR SETS THAT ARE ELIGIBLE FOR GIFT WRAPPING, WOULD IT BE POSSIBLE TO ADD A PRODUCT TO BE WRAPPED TOGETHER?

We currently do not offer gift wrapping.

IS GIFT WRAPPING POSSIBLE?

We currently do not offer individual gift wrapping, but we do offer gift wrapping in a cute little box with a special band with the Betta logo on it, which can also be used as a gift.

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