Shipping policy

Delivery fee

International shipping

5,000 yen for delivery to all international shipping. For shipping to Japan, please see below.

Shipping to Japan

Shipping within Japan is free for orders over 5,000 yen.

Hokkaido ¥1,100
Aomori, Akita, Iwate ¥800
Miyagi, Yamagata, Fukushima ¥600
Toyama, Ishikawa, Fukui ¥600
Niigata, Nagano ¥600
Tokyo, Kanagawa, Saitama, Chiba ¥600
Ibaraki, Tochigi, Gunma, Yamanashi
Shizuoka, Aichi, Mie, Gifu ¥600
Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo ¥800
Okayama, Hiroshima, Yamaguchi, Tottori, Shimane ¥900
Kagawa, Tokushima, Ehime, Kochi ¥1,000
Fukuoka, Saga, Kumamoto, Oita ¥1,100
Nagasaki, Miyazaki, Kagoshima ¥1,100
Okinawa ¥1,400


Days until shipment

Normally shipped within two business days from ordering.


Non-business day

Betta Baby Store makes no shipment on Saturday, Sunday and national holidays of Japan.
Orders on the day before a holiday, Saturday, Sunday and national holidays shall be shipped on the following Monday or the following business day.


Shipment area

Shipment currently available Europe (except for some countries), North America, New Zealand and throughout Asia (excluding China, Thailand, North Korea and some regions) . Shipment areas will be expanded in the future as soon as we are ready.


Delivery company

Shipping within Japan
Delivered by Yamato Transport or Sagawa Express.

International shipments are sent from Japan via EMS.


Tracking of package

For shipping within Japan, please check the tracking service on each company's website.

Yamato Transport
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Sagawa Express
https://www.sagawa-exp.co.jp/send/howto-search.html

For international Shipping
See EMS website for tracking service.
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en


Days for delivery

For shipping within Japan, please check the number of days for delivery on each company's website.

Yamato Transport
http://date.kuronekoyamato.co.jp/date/Takkyubin

Sagawa Express
https://www.sagawa-exp.co.jp/send/days.html

For international shipping, please check the number of days for delivery on EMS website.
https://www.post.japanpost.jp/int/deli_days/ems/tokyo.html


Measures for rejection

No cancellation or return is accepted after ordering. Note in advance that the actual cost will be charged if the package is not accepted and returned after shipment.


Customs

Note in advance that the customs will be borne by the purchaser who is the importer (receiver) if requested.


Bundling

Bundled shipment of other order is not accepted.


Designated delivery date

Arrival date of the package cannot be designated.


Transfer of ownership

Ownership for that product shall be transferred to you when it is handed to the delivery company.


Language for entry of delivery address

International shipping

Make sure to enter the delivery address in English. Note that shipment cannot be done and will be cancelled if entered in any other languages. We appreciate your understanding.

Shipping within Japan

Make sure to enter the delivery address in Japanese. Note that shipment cannot be done and will be cancelled if entered in any other languages. We appreciate your understanding.