Shipping policy
Days until shipment
Normally shipped within two business days from ordering.
Non-business day
Betta Baby Store makes no shipment on Saturday, Sunday and national holidays of Japan.
Orders on the day before a holiday, Saturday, Sunday and national holidays shall be shipped on the following Monday or the following business day.
Shipment area
Shipment currently available New Zealand and throughout Asia (excluding China, Thailand, North Korea and some regions) . Shipment areas will be expanded in the future as soon as we are ready.
Delivery company
Shipping to Asia outside of Japan
Delivered from Japan by EMS.
Shipping to Japan
Delivered by Sagawa Express.
Tracking of package
See EMS website for tracking service.
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en
Shipping to Japan
See the Sagawa Express website for tracking services.
https://www.sagawa-exp.co.jp/send/howto-search.html
Delivery fee
5,000 yen for delivery to all Asian countries except Japan.
For shipping to Japan, please see below.
Shipping to Japan
Hokkaido ¥1100
Aomori, Akita, Iwate ¥800
Miyagi, Yamagata, Fukushima ¥600
Toyama, Ishikawa, Fukui ¥600
Niigata, Nagano ¥600
Tokyo, Kanagawa, Saitama, Chiba ¥600
Ibaraki, Tochigi, Gunma, Yamanashi ¥600
Shizuoka, Aichi, Mie, Gifu ¥600
Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo ¥800
Okayama, Hiroshima, Yamaguchi, Tottori, Shimane ¥900
Kagawa, Tokushima, Ehime, Kochi ¥1000
Fukuoka, Saga, Kumamoto, Oita, ¥1100
Nagasaki, Miyazaki, Kagoshima ¥1100
Okinawa ¥1400
Days for delivery
See the EMS website for rough estimate of days for delivery outside of Japan.https://www.post.japanpost.jp/int/delidays/ems/kantoen.html
See the Sagawa Express website for estimated delivery days to Japan.
https://www.sagawa-exp.co.jp/send/days.html
Measures for rejection
No cancellation or return is accepted after ordering. Note in advance that the actual cost will be charged if the package is not accepted and returned after shipment.
Customs
Note in advance that the customs will be borne by the purchaser who is the importer (receiver) if requested.
Bundling
Bundled shipment of other order is not accepted.
Designated delivery date
Arrival date of the package cannot be designated.
Transfer of ownership
Ownership for that product shall be transferred to you when it is handed to the delivery company.
Language for entry of delivery address
Shipping to Asia outside of Japan
Make sure to enter the delivery address in English. Note that shipment cannot be done and will be cancelled if entered in any other languages. We appreciate your understanding.
Shipping to Japan
Make sure to enter the delivery address in Japanese. Note that shipment cannot be done and will be cancelled if entered in any other languages. We appreciate your understanding.