Shipping policy

Days until shipment

Normally shipped within two business days from ordering.


Non-business day

Betta Baby Store makes no shipment on Saturday, Sunday and national holidays of Japan.
Orders on the day before a holiday, Saturday, Sunday and national holidays shall be shipped on the following Monday or the following business day.


Shipment area

Shipment currently available New Zealand and throughout Asia (excluding China, Thailand, North Korea and some regions) .  Shipment areas will be expanded in the future as soon as we are ready.


Delivery company

Shipping to Asia outside of Japan
Delivered from Japan by EMS.

Shipping to Japan
Delivered by Sagawa Express.


Tracking of package

Shipping to Asia outside of Japan
See EMS website for tracking service.
https://trackings.post.japanpost.jp/services/srv/search/input?locale=en

Shipping to Japan
See the Sagawa Express website for tracking services.
https://www.sagawa-exp.co.jp/send/howto-search.html



Delivery fee

5,000 yen for delivery to all Asian countries except Japan.
For shipping to Japan, please see below.

Shipping to Japan
Hokkaido ¥1100
Aomori, Akita, Iwate ¥800
Miyagi, Yamagata, Fukushima ¥600
Toyama, Ishikawa, Fukui ¥600
Niigata, Nagano ¥600
Tokyo, Kanagawa, Saitama, Chiba ¥600
Ibaraki, Tochigi, Gunma, Yamanashi ¥600
Shizuoka, Aichi, Mie, Gifu ¥600
Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo ¥800
Okayama, Hiroshima, Yamaguchi, Tottori, Shimane ¥900
Kagawa, Tokushima, Ehime, Kochi ¥1000
Fukuoka, Saga, Kumamoto, Oita, ¥1100
Nagasaki, Miyazaki, Kagoshima ¥1100
Okinawa ¥1400

Days for delivery

See the EMS website for rough estimate of days for delivery outside of Japan.
https://www.post.japanpost.jp/int/delidays/ems/kantoen.html

See the Sagawa Express website for estimated delivery days to Japan.
https://www.sagawa-exp.co.jp/send/days.html

 

Measures for rejection

No cancellation or return is accepted after ordering. Note in advance that the actual cost will be charged if the package is not accepted and returned after shipment.


Customs

Note in advance that the customs will be borne by the purchaser who is the importer (receiver) if requested.


Bundling

Bundled shipment of other order is not accepted.


Designated delivery date

Arrival date of the package cannot be designated.


Transfer of ownership

Ownership for that product shall be transferred to you when it is handed to the delivery company.


Language for entry of delivery address

Shipping to Asia outside of Japan
Make sure to enter the delivery address in English. Note that shipment cannot be done and will be cancelled if entered in any other languages. We appreciate your understanding.

Shipping to Japan
Make sure to enter the delivery address in Japanese. Note that shipment cannot be done and will be cancelled if entered in any other languages. We appreciate your understanding.

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