Shipping policy
Delivery fee
International shipping
5,000 yen for delivery to all international shipping. For shipping to Japan, please see below.
(International shipping is not available if the billing address and shipping address are different. Please understand this in advance.)
Shipping to Japan
Shipping within Japan is free for orders over 5,000 yen.
Hokkaido ￥1,100
Aomori, Akita, Iwate ¥800
Miyagi, Yamagata, Fukushima ¥600
Toyama, Ishikawa, Fukui ￥600
Niigata, Nagano ￥600
Tokyo, Kanagawa, Saitama, Chiba ￥600
Ibaraki, Tochigi, Gunma, Yamanashi
Shizuoka, Aichi, Mie, Gifu ￥600
Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo ￥800
Okayama, Hiroshima, Yamaguchi, Tottori, Shimane ￥900
Kagawa, Tokushima, Ehime, Kochi ￥1,000
Fukuoka, Saga, Kumamoto, Oita ￥1,100
Nagasaki, Miyazaki, Kagoshima ￥1,100
Okinawa ￥1,400
Days until shipment
Normally shipped within two business days from ordering.
Non-business day
Betta Baby Store makes no shipment on Saturday, Sunday and national holidays of Japan.
Orders on the day before a holiday, Saturday, Sunday and national holidays shall be shipped on the following Monday or the following business day.
Shipment area
Shipment currently available Europe (except for some countries), North America, New Zealand and throughout Asia (excluding China, Thailand, North Korea and some regions) . Shipment areas will be expanded in the future as soon as we are ready.
Delivery company
Shipping within Japan
Delivered by Yamato Transport or Sagawa Express.
International shipments are sent from Japan via DHL.
Tracking of package
For shipping within Japan, please check the tracking service on each company's website.
Yamato Transport
https://toi.kuronekoyamato.co.jp/cgi-bin/tneko
Sagawa Express
https://www.sagawa-exp.co.jp/send/howto-search.html
For international Shipping
See DHL website for tracking service.
https://www.dhl.com/jp-en/home/tracking.html
Days for delivery
For shipping within Japan, please check the number of days for delivery on each company's website.
Yamato Transport
http://date.kuronekoyamato.co.jp/date/Takkyubin
Sagawa Express
https://www.sagawa-exp.co.jp/send/days.html
For international shipping, please check the number of days for delivery on DHL website.
https://www.dhl.com/jp-en/home/get-a-quote.html
Measures for rejection
No cancellation or return is accepted after ordering. Note in advance that the actual cost will be charged if the package is not accepted and returned after shipment.
Customs
Note in advance that the customs will be borne by the purchaser who is the importer (receiver) if requested.
Bundling
Bundled shipment of other order is not accepted.
Designated delivery date
Arrival date of the package cannot be designated.
Transfer of ownership
Ownership for that product shall be transferred to you when it is handed to the delivery company.
Shipping Address Designation
We do not accept hotels or lodging as delivery destinations.
Language for entry of delivery address
International shipping
Make sure to enter the delivery address in English. Note that shipment cannot be done and will be cancelled if entered in any other languages. We appreciate your understanding.
Shipping within Japan
Make sure to enter the delivery address in Japanese. Note that shipment cannot be done and will be cancelled if entered in any other languages. We appreciate your understanding.
