FAQ
Frequently Asked Questions about Shopping
About Ordering
- Do the listed prices of your products include tax?
- Yes. The price includes tax. In accordance with the mandatory total price labeling rule stipulated by the Consumption Tax Law, all product prices have been changed from "prices excluding tax" to "prices including tax". For orders shipped overseas, the price will not include tax at the time of settlement, so please confirm the price in the e-mail after your order is completed.
Overseas ShippingDomestic Delivery
- What payment methods do you accept?
- Please refer to "Shopping Guide" for payment methods.
- What is carrier payment?
- This is a service that allows users who have contracts with telecommunications carriers such as NTT DoCoMo, au, and other cell phone and Internet service providers to pay for online shopping and other services together with their telecommunications charges. docomo payment / au kantan payment are available.
- I would like to order by phone.
- We apologize for the inconvenience. We are not accepting orders by phone at this time.
- My order is not completed, what should I do?
- Please check your credit card information and order information before placing your order, as credit card transactions may not go through due to security issues, such as when the credit card information does not match the information of the person who placed the order.
- My order was cancelled after I placed it. What should I do?
- If the credit card information is different from the order information, the automatic fraud analysis may result in an error determination and cancellation of the order. Please confirm that your registered billing information (address, phone number, etc.) and credit card information are the same.Please consider using another credit card other than the one you used. Please refer to "Shopping Guide" for payment methods.
- I want to add or change an item after placing an order.
- We cannot accept additions or changes of products after an order has been placed. Please place a new order for additions.
- How can I cancel my order?
- Any cancellation after the order has been prepared for shipment will not be accepted.
- Can I have a receipt issued?
- Receipts can be downloaded at "My Account".The address will include the billing information on your order. This service is available to registered members.
- Why haven't I received an email from "Bétta Baby Store"?
- If you do not receive an e-mail from "Bétta Baby Store", please check the following points.
- ● Please make sure that your e-mail address is correct when you register. If it is incorrect, please contact us with the correct address.
- ● Please check your spam folder to make sure it is not in your junk mail folder.
- ● If you are using a free email such as Yahoo! Mail, gmail, or hotmail, there is a possibility that your email will be misclassified as "junk mail" and you will not receive it.We apologize for the inconvenience, but please contact us with an address other than a free email address that you can receive our messages.
- ● If you are using a cell phone address or other address, there is a possibility that you may not be able to receive our e-mail due to character limits or other reasons.In this case, please contact us with an address other than a cell phone address that you can receive our messages.
- ● If some trouble occurs in the system when sending an e-mail, there is also a possibility that the e-mail will not be delivered.
- ● If you have set your security settings to block incoming e-mails, you may not receive our e-mails properly.Please set up your subscription list so that you can receive emails from the following domains. Allowed domains: betta.co.jp
If none of the above applies, please contact us through "Contact Us". - Can you ship by mail?
- We are sorry, but we do not ship by mail at this time. For international shipments, we ship via DHL.
About Shipping
- How soon will I receive my order?
- Domestic shipments will be shipped the next day or two business days, and international shipments will be shipped in about three business days. The shipment will be made in about 3 business days.The delivery time will vary depending on the destination country or region.You will find the tracking number of your package in the shipment confirmation e-mail from the store, so please check the delivery status there.We are not open on Saturdays, Sundays, and Japanese national holidays. Please check the store's announcement for the year-end, New Year's, and summer vacations.
- How much is the shipping cost?
- Varies depending on the delivery address.You can check it from "Shopping Guide".
Shipping within Japan is free with a minimum purchase of 5,000 yen. - Are there any other fees in addition to shipping?
- For shipments within Japan, there are no charges other than shipping charges.
For international shipments, customs duty may be charged upon receipt.Please check in advance before using this service, as it varies depending on the country and area of the destination country.Please note that customs charges are the responsibility of the customer. - Do you ship internationally?
- Yes.Please check "Shopping Guide" for delivery areas.
- Can I specify or change the delivery date and time?
- For domestic shipments within Japan, please visit the Yamato Transport website to make changes.
- I would like to know the status of my delivery.
- You can easily check the delivery status of your package by checking the tracking number in the shipment confirmation e-mail from the store.
- How can I have my items delivered to my hotel?
- Hotels and accommodations cannot be designated as delivery destinations.
- Can I cancel after delivery?
- We cannot accept any cancellations after the "shipping confirmation" email has been sent.
Returns and Exchanges
- Can I exchange or return the product after purchase?
- Depending on the circumstances of the return, we may not be able to accept the return or exchange.More information is available at "Refund Policy".
- I received a different product than what I ordered.
- We will send you a replacement or substitute product at our expense as soon as possible.First, please check the product as soon as you receive it and contact us from "Contact us" within 3 business days after receiving the product.
- What about shipping and handling?
- More information is available at "Refund Policy".
- Can I return or exchange a part of a set of products?
- We cannot return or exchange any part of a set unless the product is defective. Please understand that.
- When I opened the package, the item was damaged.
- We will send you a replacement or substitute product at our expense as soon as possible.First, please check the product as soon as you receive it and contact us from "Contact us" within 3 business days after receiving the product.
- The product seems to be defective.
- We apologize for the inconvenience, but please contact our customer service department at "Contact Us".
- Can I exchange items received as gifts?
- We regret that we cannot accept any returns due to customer's convenience. Depending on the contents, we may not be able to accept returns or exchanges.More information is available at "Refund Policy".
- Can I cancel after delivery?
- We regret that we cannot accept returns for any reason.
Depending on the contents, we may not be able to accept returns or exchanges.You can find it at "Refund Policy".
Membership Registration
- I forgot my ID and password.
- If you have forgotten your login password, please enter your e-mail address in the "Forgot your password?". We will send you an email to reset your password.
- Can I shop without registering?
- Yes, it is possible.
- How do I cancel my membership?
- If you cancel your membership, you will no longer be able to use the membership benefits.If you wish to cancel your membership, please send us a message from "Contact Us" with your request to cancel your membership.We will respond within 3 business days of application.
- How can I change my registration details?
- You can change your registered address from "My Account" after logging in by following the steps below.
- ＊ Please note that this is not a change of address for the information you have ordered. The change will be reflected in your next order. You can register multiple addresses. Finally, select "Set this address as default" to set the specified address as the default address.
Step.1 Login
Step.2 My Page
Step.3 Address Edit Screen 1/2
Step.4 Edit Address Screen 2/2
- How do I unsubscribe from your newsletter?
- You can unsubscribe from the newsletter via unsubscribe in the email you receive.
About Coupons
- Where is the coupon code entry field?
- There is a field for entering a "Discout Code" on the shopping cart screen during payment. Please check the coupon code and terms of use and enter it there.
- I am not sure if the coupon is applicable.
- If the coupon is applied, it will be displayed in the cart at the time of payment. If it is not displayed, it is not applied. Please check the coupon number and conditions of use.
- ＊ Please note that coupons cannot be combined.
- ＊ Please note that this offer cannot be used in conjunction with "SET PRICE★" items.
- Can I use the coupon sent to me immediately after purchase?
- Any benefits (discount coupons, etc.) granted after purchase can be used on your next order.
About Gifts
- Is it possible to wrap a set that is eligible for gift wrapping with an additional item?
- We are sorry, but we currently do not accept individual gift wrapping.
- Do you offer gift wrapping?
- We do not currently offer individual gift wrapping, but to make it possible for you to use them as a gift, we will send them in a cute packing box with the Betta logo and a special band. More information can be found at "Betta's Gift Wrapping".
